Once only the domain of large multi-nationals, professional Contact Centers are now in reach of all organisations.

A Contact Center can handle both incoming and outgoing calls and deliver services including:

• Professional answering services
• Sales, order taking and fulfillment
• Service Desk
• Telemarketing and lead generation
• Loyalty programs
• Event bookings and reservations
• E-commerce transactions
• Credit and employment checks
• Database cleansing
• Fund-raising and collection
• Market research and surveys

If your organisation is not currently leveraging Contact Center services, consider the possibilities.

For organisations with an existing on-shore Contact Center, offshore outsourcing can give your organisation a competitive edge, with some organisations realising cost savings of as much as 70%.

Additionally, organisations can expect improved customer support and satisfaction.

Why? In the Philippines, the number one Contact Center location in the world, the baseline education for an operator is Degree level. Call Centre operators must also have excellent English, with accent neutrality common.

ICTS has the expertise to assist your organisation establish or transfer its call Contact Center operations.

To find out how, contact us today.