In today's tough economic climate, many organisations are choosing to outsource their IT infrastructure and support services to specialist suppliers. While cost savings are a key driver, substantial additional benefit can be realised through properly structured IT outsourcing agreements. These include:

• Access to skilled resources, new technologies and world class operational processes and security that many organisations could not otherwise afford
• Support over a broader geographical area and with extended operational coverage hours
• Reduction in long term liabilities associated with permanent FTE that can weaken an organisations financial ratios
• Predictability and transparency of the true cost of IT services. Too often organisations find the cost of these services obscured through inadequate internal reporting
• Providing agreed levels of service underpinned by an enforceable contractual arrangements and incentives
• Allowing the organisation to concentrate on core business without the distraction of dealing with highly technical matters

Infrastructure and equipment ownership can remain with the sourcing organisation or be provided by the supplier. Some organisations elect to have their supplier provision equipment on a leasing arrangement to achieve an end to end service while others choose to retain ownership. Regardless of the approach, asset management can be included in the outsourced services provided, freeing internal resources and improving accountability.

ICTS can assist your organisation develop a model for outsourcing IT services that is aligned with your business drivers, budget and internal governance arrangements.

To find out more contact us today.